Frequently Asked Questions

Vipgreeting offers the widest coverage, with airport concierge services available all Turkey airports.

Meet and Greet or Meet and Assist at airports refers to services in which your airport journey is made more comfortable and hassle-free through different airport concierge services. These include airport formalities, door dec service, buggy transfer within the airport, lounge access and more. in airssist, you can check the different possibilities included in the Meet and Greet package, compare two or more packages and choose the one that best suits your needs. To learn more about the service, visit the Meet and Greet Services.

If you want comfort and luxury when traveling, the VIP Terminal (also known as the Private Lounge), which offers VIP airport concierge services, is the perfect solution for you. From the private independent terminal to the asphalt transfer in the executive limousine, all this and much more comes down to choosing a VIP terminal service for your next trip. For more information about the service, visit the VIP Terminal.

Nobody wants to carry heavy luggage. Enjoy your journey, we think of everything. Our porters take your luggage and let you be free at Turkey airports. and the service is included in all our services. 

Buggy service is an electric golf cart service that offers a easy and fast experience at airport. Buggy car service is availiable just at Istanbul Airport

Cancellation and change conditions: reservations may be changed or cancelled without a no-show fee 36 hours before the service period. A 100% no-show fee is charged for cancellations and changes made within 36 hours of the service period.

Cancellation & Date change Policy :
Reservations can be cancelled or changed before 36 hours from service time without no-show fee. 

Cancellations in 36 hours to service time, is applied %100 no-show fee. 

Short Notice : %30 surcharge is applied reservations which made at last 36 hours to service time.

Payment : Payment is made via credit card (Master or Visa – 3D secured payment link). Please note that there will be %4 credit card commision to price.

0-3 years old children are free of charge.3-6 years old children are applied %50 discounted price.

The price varies from airport to airport and depending on the necessary services. In addition, the service provider will decide on the price, Terms and Conditions of the services booked.

Prices will be announced after filling out the reservation inquiry form.

Content

We recommend booking at least 36 hours before your flight, to get all the required formalities completed. However, some services can be booked 3 hours before your flight.

Please contact with us for more informations.

For your arrival and transit flights, your welcome assistant will meet you at the start of arrivals gate or at the end of the air bridge (Depending on the aircraft parking position). For your departure flight, the assistant will welcome you at the Curbside of the Airport.

Indeed, our operation team monitor all incoming flights and ensure our assistants are ready for your arrival.

We are always advising passengers to arrive at least 2 hours before their flight. If you are a frequent flyer, then you probably know better how much time you need.